Reference

How aladdin22 Handles Your Privacy

Our privacy policy spells out what we collect when you open an account and deposit through Touch 'n Go eWallet, Boost or GrabPay, how long we keep it, and how you ask us to correct or remove it.

Account data, clearly listedLocal payment references kept on fileOne-time code on new devicesRequests handled from your registered email
aladdin22 How aladdin22 Handles Your Privacy
PRIVACY HELP DESK

Reaching Us About Your Data

Privacy questions go to the same local team that runs account help, so you are not passed around. Start a live chat from your account while you are signed in — that is the quickest route for anything tied to a deposit, a payment reference or a login you do not recognise. Email works when you need a written trail, and we reply to the address registered on your account. Have your username and the date of the action ready; it cuts the back-and-forth.

Team online

Live chat in your account

Log in, open the chat panel and describe the privacy request. Our local team can pull your account record while you wait and tell you what we hold, normally within one conversation.

Email the data desk

Write to our support address from the email on your account so we can match the sender. Use it for correction requests or for a copy of the data we keep on file.

Ask for a copy or a change

Ask once and we log it. We confirm which data we hold, correct anything wrong and tell you when the change is live, using the same channel you contacted us on.

DATA SAFETY STEPS

Data Handling And Cookies

Your account data sits behind an encrypted connection, and a one-time code goes to your mobile when you log in from a new device. Cookies do narrow jobs: keeping you signed in, remembering your language, and counting page views so we know which lobby pages open slowly. Players in Melaka who get a login alert they do not recognise can freeze the account from chat while we check it. We keep records while your account is open and for the follow-up period local rules set. Only account, payment and security staff open a customer record, and each look-up is logged.

Account security

Logins from a new handset ask for a one-time code sent to your registered number. Change your password from account settings any time; we log the change and email you.

Cookies

Session cookies keep you logged in, a preference cookie holds your language choice, and analytics cookies count visits. Clear them in your browser whenever you like; you will just sign in again.

Retention

We hold account records while your account is open and for the follow-up period local rules set. After that we delete or anonymise what we no longer need.

Who can see it

Account, payment and security staff only. Every look-up on a customer record is logged, and payment references such as a Touch 'n Go eWallet deposit reference stay tied to your account.

Privacy Policy Questions

These are the privacy questions our support team handles most often for Malaysian accounts, and each answer matches what we actually do with your data — what we hold, how long we keep it, and how you ask us to change it.

Your username, contact email, mobile number and the wallet you pay with — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX or Maybank2u — plus payment references. Nothing more than running the account and tracing a payment needs.

Yes. Email us from the address registered on your account and we close the account, then delete what local rules allow. Some payment records have to stay for the follow-up period the law sets.

No. We pass data only where it is needed to run your account — a payment rail confirming a deposit, for example — and to meet a legal request if one arrives.

That one-time code confirms it is really you before we open the lobby on an unfamiliar handset. It runs every time you sign in from a device we have not seen before.

Open your browser settings and clear or block cookies for this domain. Session cookies are the ones that keep you signed in, so you will need to log in again after clearing.

Every sportsbook transaction is logged on your account, so a Malaysia Super League football wager can be traced later if you ask. Those records stay for as long as your account is open.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.